Hyperice wants you to be excited about your new purchase. However, if you need to return an item, Our HyperCare team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from Hyperice:
Standard Return Policy:
You have 30 calendar days from date you received your Hyperice order.
Please be sure to include your original Hyperice order number, or else our team will not be able to issue you a refund. If you cannot find your order number, please contact our HyperCare Team at customersupport@hyperice.eu.com before shipping your unit back, and they would be happy to find it for you.
Only items that have been purchased directly from Hyperice.eu can be returned to Hyperice. Hyperice products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Hyperice does not cover shipping costs for returns.
Please ensure that the item you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.